Refund and Cancellation Policy for MyDesiPTV

Last Updated: September 13, 2026

At MyDesiPTV, we strive to ensure that all subscribers enjoy a reliable, buffer-free 4K/HD streaming experience. We operate with full transparency regarding our subscription plans, channel availability, and refund guidelines.

Before purchasing a paid subscription, we strongly encourage all users to take advantage of our 24-Hours Free Trial. The free trial grants complete access to our full live TV channel lineup and video-on-demand (VOD) library, allowing you to test server stability, stream quality, and device compatibility without spending any money.

1. Refund Eligibility Conditions

Because digital IPTV services are activated immediately upon purchase and provide instant access to non-tangible digital content, refunds are issued strictly under the following conditions:

A. Persistent Technical Failures

If you experience persistent server outages, unplayable stream interruptions, or major technical errors that our 24/7 support team is unable to resolve within seven (7) business days of your reporting the issue, you are eligible for a full or pro-rated refund.

B. Duplicate Transactions

If you are accidentally charged twice for the same subscription plan due to a payment gateway processing error, we will issue an immediate 100% refund for the duplicate transaction upon verification.

2. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

Slow Internet Speed / ISP Throttling: Buffering caused by insufficient local internet speeds (below our recommended 15 Mbps for HD or 25 Mbps for 4K) or Internet Service Provider (ISP) throttling beyond our control.
Incompatible Third-Party Hardware: Inability to stream due to outdated user hardware, unsupported legacy devices, or corrupted third-party application configurations.
User Change of Mind: Requests submitted simply because a user changed their mind after subscribing, as our 24-hour free trial is specifically designed to prevent this scenario.
Account Abuse / Violations: Suspensions or terminations resulting from acceptable use violations (e.g., account sharing across unauthorized simultaneous devices, restreaming, or commercial exploitation).
Specific Channel Removal: Temporary or permanent changes to specific channels within our 10,000+ lineup due to broadcasting rights updates.

3. How to Request a Refund

To submit a refund request, please follow these steps:

Contact our dedicated customer support team via email at info@mydesiptv.com or via WhatsApp at +1 (213)-699-1422.
Provide your full name, registered email address, and order transaction ID.
Include a detailed description of the technical issue you encountered, along with screenshots or error logs if applicable.

Our technical team will review your request, attempt to resolve any underlying line issues, and if unresolved, process your refund within 3 to 5 business days.

4. Refund Method and Processing Time

Approved refunds will be processed back to the original payment method used during checkout (e.g., Credit Card, Debit Card, or Crypto wallet). Once processed by our team, refunds typically take 5 to 10 business days to reflect on your financial statement, depending on your card issuer or banking institution.

5. Contact Information

If you have any questions regarding our Refund and Cancellation Policy, please contact us:

Website: https://mydesiptv.com/contact/
Email: info@mydesiptv.com
Physical Address: 30 N Gould St Ste 26292, Sheridan, WY 82801
Phone / WhatsApp: +1 (213)-699-1422

Refund Policy Of Mydesiptv